When government efficiency descends into insanity
Friday, September 7th, 2007My previous job, before I graduated university, was programming at a government research laboratory. I spent over a year in total working there, spread out across three summers and winters between university terms. In that time I managed to get a pretty good idea of how governmental agencies operate, warts and all. My favorite quirk of that lab was how the climate control system was set up.
During normal work hours, the climate control system would function normally. In the winter it would heat the building; in the summer, it would air condition the building. So far so good. But, outside of normal work hours, the climate control system switched into “energy efficiency mode”, which is government speak for “it turned off”. This being a laboratory, there were scientists and technicians coming in at all hours of the day and night to check up on experiments, or just do additional research. But it would get so cold inside during the winter when the heating system was being “energy efficient”.
The solution was to install climate control override switches in each hallway that activated the system in that section of the building outside of normal work hours. These switches consisted of unlabeled, nondescript, little circular black buttons on beige electrical boxes mounted at the ends of hallways above eye level. I suppose information on their purpose got around by word of mouth, because most people wouldn’t even notice the switches on their own, and the few that did would have no idea of their function (and in general, in a laboratory, you don’t go messing around with buttons whose function you do not know).
The really evil thing about these buttons, and the reason you can tell the “solution” was one that only a government agency could think was reasonable, is that the override only took effect for one hour. After one hour, the climate control system would go off again (another “energy efficient” feature), and someone would have to walk back down to the end of the many-hundred-feet-long hallway and hit the button again. Every hour. I saw people setting egg timers so they wouldn’t forget when they had to go hit that infernal button once again. And God help you if you’re suited up in the middle of an uninterruptable experiment in the dead of winter with no one else in that section of the building. You’re just going to have to learn to enjoy the freezing cold. Some scientists kept interns and post-docs around after hours that they could send to go Press The Button for just this reason.
Modifying those damn buttons was the number one request on the electronic bulletin board for that agency. But rather than requesting a simple on/off switch for the climate control system, scientists seemed to just want the button’s effects to last longer. The average request was to have the override last for four hours. They didn’t object to the concept of having to press the button like a trained lab rat; they just wanted the freedom to be slightly lazier trained lab rats.
That’s the government for you.